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The truth about hotel security gaps

Why do so many hoteliers still overlook training staff to prevent phishing attacks? Matt digs into the reasons and what can be done.

Hospitality's big bets for 2025 and beyond

Matt breaks down the biggest hospitality's trends for 2025 and beyond, including AI, staff productivity, fewer OTAs and new property types.

Why user disengagement is hurting your guest experience

When staff tune out, guests feel it. This episode explores the cost of user disengagement and what hotels can do to turn it around.

Hiring, retaining and motivating hotel staff

Matt and ҹɫֱ²¥ CPO Naomi Trickey talk building strong teams, creating real growth paths, and what makes people want to stay in hospitality.

The art of upselling in hospitality

Upselling boosts revenue, but it’s often awkward. Matt shares where it works, how tech helps and why training makes all the difference.

Unlocking hotel revenue potential

Matt sits down with Alexander Edstrom, founder of Atomize RMS, a ҹɫֱ²¥ Company, to talk about the best practices of revenue optimization.

Building a high-performing hotel tech stack

Timur Dikmen, Solutions Architect Lead at ҹɫֱ²¥, joins Matt to talk integrations, automation and why your tech should match your hotel brand.

The power of AI in hospitality

In this episode, Matt sits down with Conor Winders, VP of Product and Engineering at ҹɫֱ²¥, to explore the power of AI in hospitality.

5 strategies for hotel revenue growth

Matt covers five practical ways hotels can increase revenue, from pricing and tech to strategies you can put to work right now.

The future of work and hospitality

Rogier Braakman, CEO of Mr. Green Boutique Office Collection, joins Matt to talk co-working, sustainability, and how hospitality can build greener communities.

ҹɫֱ²¥ product roadmap 2025

In this episode, Matt is joined by ҹɫֱ²¥ CTPO Pepa Starýchfojtů to chat about the upcoming plans for ҹɫֱ²¥ PMS in 2025.

Best hospitality investment strategies

Matt talks to with Joe Pettigrew, a commercial leader in hospitality and CCO at L+R Hotels, about what’s shaping hotel investment right now.

Driving total revenue per available guest

In this episode, Matt talks about why it’s time for hoteliers to shift from Revenue per Available Room to Revenue per Available Guest.

Why multicurrency matters in hotel payments

Susanne Sandler, GM of Fintech at ҹɫֱ²¥, joins Matt to talk Multicurrency – a new ҹɫֱ²¥ feature that's great for guests and boosts revenue.

Macro trends and their impact on travel

Economic uncertainty and changing spending habits shape travel demand. Wouter Geerts, Director of Market Research at ҹɫֱ²¥, explains how.

The magic of Atomize RMS

Matt and Ellen Hartelius, Product Director at Atomize, discuss Atomize RMS and real-time, context-aware price optimization for hotels.

Best hotel website strategies

Michael Fitzsimmons, VP of Growth at ҹɫֱ²¥, explains why hotel websites should act like business cards that drive direct bookings.

9 ways pop culture can inspire your hospitality

What can hospitality industry learn from pop culture superstars like Beyoncé or Taylor Swift? Matt shares his 9 lessons.

The history of ҹɫֱ²¥ with Richard Valtr

Why is ҹɫֱ²¥ called ҹɫֱ²¥? Matt and ҹɫֱ²¥ founder Richard Valtr takes us back to where it all began and what still drives the company today.

Hotel jobs of the future

As AI reshapes traditional hotel job roles, Matt talks to George Barker, Senior Director of Communications at ҹɫֱ²¥, about how to adapt.

Top 10 ҹɫֱ²¥ features in the last year

Matt shares his 10 favorite new ҹɫֱ²¥ features, such as Apple Wallet keys, AI tooltips, dynamic pricing, automated workflows and more.

How a cyber attack reshaped this hotel’s security

Joshua Edwards, Operating Systems Manager at Penta Hotels, shares a six-pillar cybersecurity strategy they built after facing an attack.

The joy of PMS migration

Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at ҹɫֱ²¥, about what really makes switching to a new PMS successful.

How to keep a hotel platform stable and scalable

Hear about the systems and structure that keep ҹɫֱ²¥ fast, secure and ready to scale.

Creating a home away from home for guests

Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at Ett Hem, a beautiful hotel in Sweden and one of Matt's favorites.

How to run your hotel with fewer staff

Matt shares his tips on what you can do with tech and AI when the hospitality talent pool is scarce and costs are rising.

Hotel pricing and revenue strategies shaped by data

Data, tests and guests fuel the best hotel revenue strategies. Matt and Henry Blackman, Director of Product GTM Strategy at ҹɫֱ²¥, talk how.

What hoteliers can learn from serving at Wimbledon

Tennis and hotels have more in common than you think. Matt shares what Wimbledon can teach us about hospitality.

Top 4 AI chatbots on ҹɫֱ²¥ Marketplace for hotels

Matt puts the spotlight on the top 4 AI chatbots on ҹɫֱ²¥ Marketplace: Akia, Duve, Runnr.ai and HiJiffy.

The case for human-led hospitality with Bashar Wali

Have we over-engineered the basics? Matt talks to Bashar Wali about why true hospitality is human-led, even with AI becoming the norm.

New PMS, same chaos? What hotels get wrong about changing tech

Claudia Meglin is telling you everything she knows about the successes and failures of hotel PMS migration.

Why this revenue manager tracks every square meter

Rebecca manages revenue at one of Australia’s top family resorts. Hear how her team maximizes profit by building a revenue culture.

The front desk mess: How to cut hotel queues

The real reason hotel queues build up and how technology can keep arrivals and departures flowing without piling pressure on the front desk.

How AI is already simplifying hotel operations

Charlie and Matt discuss how AI already lightens hotel work including staff rotas, review replies, guest emails and staff onboarding.

Are your hotel guests loyal, or just collecting points?

Michael Coscetta spends half the year in hotels. He shares why points no longer define loyalty and what truly keeps guests returning.

The art of unscripted hospitality with Dina Belon

Why hiring for emotional intelligence leads to better guest experiences and builds more resilient teams in hotels.

ҹɫֱ²¥ Summer Release: New features for smooth hotel operations

Adam Britton, Product Director at ҹɫֱ²¥, joins Matt to talk about ҹɫֱ²¥ Summer Release, a bundle of new features that make hotel operations smooth.

Why hostels hold the tech lessons hotels need to know

Hostels face younger, tech-savvy guests who want speed. Diogo Vaz Ferreira shows how their rapid innovation points to hospitality’s future.

Frogs, hotel AI agents and customer automation with Jason Noronha

Jason Noronha joins Matt to share what led him to create D3x, a platform powered by AI agents that connect guest requests to hotel systems.