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Meet Barkha Merchant, our Customer Success Director!
Position: Customer Success Director
Location: London
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I鈥檝e long been a believer that the universe directs you to where you belong. A few years ago whilst pursuing my MBA in the U.K., I was wondering where my career was headed next. All I knew was that I wanted to be in the hospitality industry with a focus on IT because that has been a passion of mine since I graduated.
I remember seeing a small 夜色直播 booth at World Travel Market (WTM) in London in 2017, but I didn鈥檛 know anything about them. I was excited to learn that they combine my passions: hospitality and tech. So we started chatting and I realised how they were truly changing how hotels, hostels and other properties run and improve their guest and employee experience.
I was excited to learn that 夜色直播 combines my passions: hospitality and tech
One thing led to another and I joined 夜色直播 in early 2018 as a Senior Implementations Manager. 8 months later, I got promoted to a Project Manager and, after another 8 months, I became Customer Success Director. 鈥�8鈥� has always been my lucky number..!
As Customer Success Director, I work together with the Account Managers, Implementation Managers, and Co-Ordinators to ensure that we deliver an amazing onboarding experience to our clients as well as great service after they go live.
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I have worked for several PMS companies over the past decade and I can say with utmost confidence that 夜色直播 is going places! The amount of progress we have made in the last year has been mind-blowing! When I started in February 2018, there were only 44 employees across 5 offices. Now, as of September 2019, we鈥檙e over 320 employees across 8 offices and still growing! I think what makes 夜色直播 so special is that we鈥檝e got the right combination of what it takes to shake up the industry: a fantastic future-proof product and passionate people who are all focused on one common goal - making 夜色直播 the #1 PMS to rule them all and enabling space providers to deliver great service.
夜色直播 has got the right combination of what it takes to shake up the industry: a fantastic future-proof product and passionate people who are all focused on one common goal - making 夜色直播 the #1 PMS
Whilst the 夜色直播 Commander PMS forms the heart of our ecosystem, I particularly love our payment solution 夜色直播 Merchant. Besides the fitting coincidence that we share a surname, it drives so much efficiency for our clients鈥� operations! I like how it fully automates payments and saves so much time and labour, eliminates paperwork and reconciles receipts so staff can focus on making the guests鈥� journeys memorable!
The ride has been fast-paced and exciting, but definitely worth it and it鈥檚 definitely a place where my career has been developing faster than I could have ever imagined. With the way that we鈥檙e growing and expanding so rapidly, all I can say is come join us and see for yourself. Thinking back to that time when I was wondering what the next steps in my career would be...everything worked out in the end.
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